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Client Solutions
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Sample Case Studies
As part of our client service philosophy we understand that our clients are our partners and that successful relationship building is fundamental to mutual and continued success. Our long standing relationships with some of the most prestigious companies in New England and our high rate of repeat business are a testament to our superior client service skills and are the cornerstone to our success. Here are examples of how BBT helped to solve business problems:
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Ensuring Business Continuity for a European Financial Company
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Customer Problem:
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European Financial Services company with strong UK presence, few US resources. Mission-critical, internationally-deployed CRM system developed and hosted by US vendor was being eliminated as vendor changed business focus. Very short timeframe available for restructuring.
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BBT solution:
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Vendor management for to transition of application to new hosted solution
Provided infrastructure and application support services for transition.
Continue to manage site. Application team responsible for ongoing application enhancements.
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Customer ROI:
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Business Continuity: Smooth transition – with no downtime – for client base threatened by vendor’s exit strategy. Continuation of full outsourcing by customer with deployment at hosted facility.
Increased services without increased cost: Provided ongoing application development and support for expanding user base; all at a fixed low monthly cost.
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Automating Core Business Functionality
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Customer Problem:
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Financial services company wanted to streamline a manual and document-intensive loan resale process. Needed a sophisticated Loan Distribution Application with new enhancements and features to better serve employees and investor clients.
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BBT solution:
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Leveraged web-based technologies to design, develop & deploy new Loan Distribution system.
Extended existing application to include functionality for international markets and to provide on-line bidding and electronic placement of loan and lease assets.
Created method for electronic document sharing
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Customer ROI:
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Risk Mitigation: Reduced the risk and lengthy deployment time for critical financial transactions.
Reduced Overhead: Provided greater ease of use and faster transaction time for users, and freed up customer service resources so they could focus on managing financial assets, rather than paper. Saved approx $xxx by eliminating paper management costs.
Increased Security via Automated User Management: Created secure, integrated source for management of information and documentation, and the administrative controls to centralize user security.
Customer Base Expansion: International users provide $xxx in additional revenues.
Targeted Marketing and Increased Profitability: Through new deal-to-investor matching functionality added to site, company can more efficiently identify and target prospective investors for new deals and increase number of potential bidders for deal auctions.
Decreased Support Costs: Estimated savings of $xxx per year in end-user customer support costs thorough elimination of paper and more effective use of skilled staff members.
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Call 781-890-7200 or email sales@bostonbt.com about Boston Business Technologies's services
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