ABOUT BBT   BBT History   Service & Support	Service and Support With over a decade of experience in providing integration and software support services for the enterprise, Boston Business Technologies has established a reputation for deep customer care and advanced expertise. Boston Business Technologies provides integration, customization, and application development services to support the implementation of DocSurfer as well as providing world-class integration services to large enterprises. Our consultants and developers perform extensive business and technical analysis to maximize the effectiveness of DocSurfer deployments and applies a process through our BLUEPRINT methologies. First we define by working closely with the client, the BBT staff identifies the product requirements, defines the business problem, and determines the specific approach needed for a document management solution. Next, our consultants develop a system architecture that meets the business needs, test the performance and verifies that the product integrates with the client's preexisting infracture. Finally, BBT plans and manages the implementation, confirming that the solution works and meets the business goals. In addition, with the in-house resources from BBT, where consultants are knowledgeable about the product can provide training and support that enables clients to manage the solution in house. Throughout this process, BBT sets and measures performance benchmarks with its vision in service through extensive quality assurance method to ultimately meet the clients objectives. Why BBT? Flexibility - As the industry’s leading provider of document mangement solutions to the fastest growing companies, BBT has expertise in every aspect of small to large-scale deployment—planning, pilot, integration, administration, support, training, and application development. BBT continuously captures the best practices associated with each area, and then re-incorporates them into the product line. The methologies allow BBT to continue to enhance and to develop a product is that is truely customizable, flexible to meet a client's specific needs. Direct communication – Boston Business Technologies supports clients for all document management needs, through the delivery of value-added services such as unlimited phone support and direct communication to BBT’s consultants and developers. Boston Business Technologies supplies the hardware, network services, technical support, and consulting expertise required to successfully deploy a document management application. Through partnerships with major resellers across the United States, Boston Business Technologies can provide single-source order processing capability, as well as unmatched cross-carrier customer service and technical support. BBT can also augment technical support and service offerings, including software installation, help-desk, and end-user training. BBT consultants excel in providing high-value services such as System Management for complex hardware and software deployments, and network management, custom applications development, and strategic consulting. Knowledge advantage - Boston Business Technologies consultants design, develop, and deploy large-scale custom integrations for enterprise clients. Composed of business process analysts and experienced software architects, BBT's personnel are committed to delivering superior quality results to meet the most rigorous enterprise standards for mission-critical applications. BBT traces our lineage to the beginnings of major financial consulting engagements, and has had many years of success delivering complex consulting, IT integration, and applications development work for some of the world’s largest and most demanding clients. Call 781-890-7200 or email sales@bostonbt.com about Boston Business Technologies's services